HOW TO RETURN OR EXCHANGE YOUR GOODS
Our returns process is managed through our online store, to begin your returns process, please follow the steps below:
- CLICK HERE to begin the returns process (a new window will open)
- Enter the email address which was used to place your order
- A 6-digit security code will be sent to your email, allowing you to proceed to your account
- Within your account, find the order you wish to return and click the "request return" button
- Select your reason for your return and provide any additional notes which may be applicable.
- Click "Request Return"
- Your request for a return will be submitted to the Oliver Goldsmith team to review, a confirmation email of your request will be sent to you.
- If your request is accepted, you will be notified by email with further instructions on how to package and post your item(s) back to us.
- Once the goods are received and checked, a refund (if requested) will be provided back to your original payment method, alternatively if an exchange is required, your replacements will be shipped.
- If your request for return / exchange is not approved, we will be in touch to explain why this may be and your goods will be returned to you.